★ Reviews ★

Let customers speak for us

51 reviews
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(44)
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Lyra Rattan Sideboard
Jordan Watkins (Sydney, AU)
Very happy

The product description is 100% the price is good and postage was timely even though it was back ordered. I am very happy and will be a return customer for sure, thank you 😊

S
Alora Rattan Console Table
Simone Zammit (Diamond Creek, AU)
Good quality and looks great

Love my rattan table. Great size and is easy to style. Highly recommend,

D
Lyra Rattan Sideboard
Danielle Mcintyre (Sydney, AU)

Lyra Rattan Sideboard

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Alora Rattan Console Table
Fiona Cunningham (Perth, AU)
Console table

I’m happy with my piece of furniture. It’s very stylish lo9king, went together well. Thank god my brother in laws were visiting, as I wouldn’t have been able to put together by myself....overall, very happy with ,y purchase. Came very quickly too.

Fast shipping and good quality, I am satisfied

FAQs

Products

Due to operating as an online store, we are able to cut down the cost of having a showroom/physical store. Thus, we can offer you a high quality and affordable product range. 

If the product you want is out of stock, simply enter your email into the form on the product page and we will notify you as soon as stock is available. 

Alternatively, you can pre-order where possible. (an ETA is provided for pre-orders)

We understand that seeing the products you want before purchase is a very important step. However, we currently have no physical showroom. But excitingly, augmented reality for some of our furniture pieces will be soon available on the website. The 3D version of our products will give you the most realistic shopping experience just like seeing them in-person, so stay tuned!

SHIPPING & DELIVERY

Yes, we offer free shipping Australia-wide for all orders that are over AU$100.

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to without getting a quote first. Please refer to our Shipping Policy to check if your post code is included. Please contact us at support@jchomewares.com if your postcode isn't included.

For all orders that are less than AU$100, the shipping cost is AU$13.50.

For all orders that are greater than $100, free shipping is included.

No. The price that you see on the website is the final price so there won't be any surprises or extra costs upon making payment.

No. Our delivery partners are unable to deliver to a PO Box. Please supply us with your (or a friend/family member's) street address.

Delivery will take approximately 5-7 business days to metro areas and may take up to 14 business days to rural areas.

Generally, after the order has been processed, it will take between 5-14 business days for the products to arrive at your doorstep.

Tracking information is available for all non-fragile products. You will be notified via email and/or text once the tracking number is available.

We are working with the most trustworthy third-party couriers. Pleas rest assured that your order will arrive at your doorstep safe and sound. 

Returns & Refunds

Generally, we'll accept change of mind purchases if the request is made within 7 days after receival for items that are not large assembled furniture, already assembled furniture and bulk orders (due to the large quantity).

Simply fill out the Refund Form and send it to us at support@jchomewares.com. Our customer care team will then review your refund request.

For further details, please visit our returns page.

Please notify our customer care team immediately at support@jchomewares.com with:

- Your order number

- A detailed description of the damage, fault or defect, and

- Clear photos and/or videos of the issue to illustrate the problem.

Once your provided information has been reviewed, we will then contact you regarding the refund/replacement process.

*Please make any claims of damage, faults or defects within 24 hours of receiving the delivery.*

Once the request is approved, we will instruct you on how to return the product(s) to the right destination. Please do not attempt to return the item(s) without our approval.

We require the returned product(s) to be packaged adequately in the original packaging, including all accessories and parts that are not assembled or partly assembled in any way to avoid any damage in transit.

If your returned product(s) are found not to be in a resellable condition, we reserve the right to only refund up to 40% or less of the price you paid for the product.

Once your return is received, inspected and approved, we will send you a refund within 5-7 business days of receiving the original item(s).

You may cancel your order if the order has not been dispatched or the item is NOT a made to order item. Inform us as soon as possible at jchomewares.com and we'll do our best to assist you. Please note that all cancellations of pre-orders will incur a 10% cancellation fee.