FAQs

Products

Due to operating as an online store, we are able to cut down the cost of having a showroom/physical store. Thus, we can offer you a high quality and affordable product range. 

If the product you want is out of stock, simply enter your email into the form on the product page and we will notify you as soon as stock is available. 

Alternatively, you can pre-order where possible. (an ETA is provided for pre-orders)

We understand that seeing the products you want before purchase is a very important step. However, we currently have no physical showroom.

SHIPPING & DELIVERY

Yes, we offer free shipping Australia-wide for all orders that are over AU$500.

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to without getting a quote first. Please refer to our Shipping Policy to check if your post code is included. Please contact us at support@jchomewares.com if your postcode isn't included.

For all orders that are less than AU$500.00, the shipping cost is AU$25.00

For all orders that are greater than $500.00, free shipping is included.

Provided that your postcode is not listed in our Free Delivery Postcode Exclusions list (please refer to our Shipping Policy to check if your post code is included), the price that you see on the website is the final price you'll pay.

No. Our delivery partners are unable to deliver to a PO Box or Parcel Locker / Parcel Collect address. Please supply us with an alternate delivery address.

Delivery will take approximately 5-7 business days to metro areas and may take up to 14 business days to rural areas.

Generally, after the order has been processed, it will take between 5-14 business days for the products to arrive at your doorstep.

Tracking information is available for all non-fragile products. You will be notified via email and/or text once the tracking number is available.

We work with the most trustworthy couriers. Please rest assured that your order will arrive at your doorstep safe and sound. 

Returns & Refunds

Generally, we are able to accept change of mind purchases if the request is made within 7 days after receiving for items that are not already assembled. For further details, please visit our returns page or contact our customer care team at support@jchomewares.com

Please notify our customer care team within 24 hours of receiving your order at support@jchomewares.com with:

- Your order number

- A detailed description of the damage, fault or defect, and

- Clear photos and/or videos of the issue to illustrate the problem.

Once your provided information has been reviewed, we will then contact you regarding the refund/replacement process.

Once the request is approved, we will instruct you on how to return the product(s) to the right location. Please do not attempt to return the item(s) without our approval.

We require the returned product(s) to be packaged adequately in the original packaging, including all accessories and parts that are not assembled or partly assembled in any way to avoid any damage in transit.

If, after investigation, your returned product(s) are found not to be in a resellable condition, we reserve the right to only refund up to 40% or less of the price you paid for the product.

Once your return is received, inspected and approved, you should receive your refund within 5-7 business days.

You may cancel your order if the order has not been dispatched or the item is NOT a made to order item. Please inform us as soon as possible at jchomewares.com and we'll do our best to assist you. Please note that all cancellations will incur a 10% cancellation fee.