PRE-ORDER means that the product is not currently in stock. However, you can still place your order as per normal if you'd like to secure your stock before the item sells out.
The main benefit of pre-ordering is that you will secure your pieces instead of risking the item becoming sold out shortly after it comes back in stock.
Please note that demand can be very high on certain items and frequently they can sell out completely via pre-order before they physically arrive in stock. This is also the main reason why we offer pre-order.
ETA means estimated time of arrival and is a reference only. The ETA can vary but this will be specified in the product's description for each individual item.
Please note that an estimation is not precisely accurate but rather an approximate date of stock arrival. However, we do our best to ensure our ETAs are as accurate as possible. ETAs are subject to change according to actual shipments. Therefore, we are not liable for any delays that may occur but we promise we will do everything we can to deliver your item to you as fast as possible. Please check the ETA regularly on our product page.
CANCELLATIONS are not available for all pre-orders. You are entitled to a refund back to your method of purchase ONLY IF the item is NOT a made to order item or if the item has NOT been dispatched. For all cancellations of pre-order items, there will be a 10% cancellation fee, based on the value of the item/s cancelled.
If you wish to cancel your pre-order, please let us know at firstname.lastname@example.org as soon as possible and we'll act quickly based on your request.
If you have any more questions regarding our pre-order policy, please write us an email to email@example.com.