We cannot offer change of mind refunds for:
We only accept change of mind refunds within 7 days for items that are not stated above after the item is delivered. If 7 days have gone by, unfortunately, we can’t offer you a refund.
To be eligible for a refund, your item must be:
For all faults, defects or damages of any products, please notify our customer care team immediately at firstname.lastname@example.org within 24 hours of receiving the delivery with:
*Any claims of damage, fault or defect must be made within 24 hours of receiving the delivery. Any claim made outside of this timeframe is invalid, and will be rejected*
We only replace items (for the same item) that are deemed faulty, defective or damaged within 24 hours after the item is delivered. Please notify us with photos and/or videos of the issue within 24 hours of receiving the items.
We currently do not offer exchanges for different items. If you wish to do so, please submit a refund request (read our refund policy first to see if you are eligible). Once your request is approved, we will process a refund and you can purchase a new item.
Please do not attempt to return the item(s) back to the manufacturer without our approval.
J&C. is not held responsible for the return shipping cost. Customers should hold onto proof of postage.
J&C. is not held responsible for any returns lost.
Once your return is received, inspected and approved for a refund or an exchange. We will process your refund (or replacement item, if applicable) minus the actual freight cost to send your order within 3-5 business days of receiving the original item(s).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit or refund (if applicable), the cost of return shipping will be deducted from your refund.
For change of mind returns, there is an associated restocking fee. This restocking fee is 15%. Therefore, all change of mind refunds will have the return postage cost and restocking fee subtracted from the final refund.
If you wish to cancel your order before it is dispatched, there will be 10% cancellation fee. Therefore, your final refund will have the 10% fee subtracted.
If you are shipping an item over $99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.